Depending on how you use Star88 and our Services, we may collect the following personal information:

• Name
• Email Address
• Preferences you choose to provide
• Date of Birth
• Country of citizenship
• Physical address
• Identification number
• Government-issued identification
• Location data
• Device information
• IP address

We may collect your personal information in several ways, including:

• Information you provide when creating or managing your Star88 account.
• Information you provide when communicating with our employees or customer support team.

We collect and use your personal information through lawful and fair means for purposes including:

• Carrying out know-your-customer (KYC) and identity verification checks.
• Processing and managing your Star88 membership application and account.
• Providing, maintaining and improving our Services for you.
• Verifying your identity and account details for security, regulatory and legal compliance purposes.
• Managing and maintaining your Star88 account.
• Improving your experience across our Website and mobile Services, and developing or personalising products and Services based on your preferences.
• Conducting market research, analysis and promotional activities.
• Sending you information about products, Services, offers or promotions that may interest you by email, SMS, telephone or other communication channels, where permitted and where you have chosen to receive such communications.
• Compiling aggregated or demographic data and carrying out database analysis to better understand our members and improve our business operations. Where appropriate, aggregated data may also be shared with existing or potential business stakeholders.
• Responding to your questions, comments, enquiries or requests.
• Assessing and fulfilling any applicable tax obligations, including goods and services tax and other relevant taxes.
• Meeting our contractual, legal, regulatory and statutory obligations.
• Detecting, investigating and taking appropriate action where we suspect unlawful activity, fraud, misconduct or other misuse of our Services.
• Establishing, exercising or defending legal claims.
• Managing job applications and recruitment-related enquiries.

Certain personal information is required for you to create and maintain an account with us and to access our Services. If you do not provide the information we require, we may not be able to register your account or provide certain Services to you.

You are responsible for ensuring that the personal information you provide to us is accurate, complete, not misleading and kept up to date.

From time to time, we may use your personal information to keep you informed about Star88 products, Services, offers and promotions through email, SMS, telephone, mail or other communication channels.

You may choose to stop receiving marketing or promotional communications from us at any time. To opt out, simply follow the unsubscribe instructions provided in our communications or contact us at [email protected] for assistance.

We may still need to contact you regarding the management, administration or security of your Star88 account, as well as important updates relating to our Services. These communications are necessary for us to manage your account and provide our Services, and are separate from marketing communications. Your decision to opt in to or opt out of marketing communications will not affect these essential service-related communications.

We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and kept up to date. We also maintain appropriate technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

Access to your personal information is limited to authorised persons who require it for legitimate business, operational, legal or regulatory purposes.

We retain personal information only for as long as reasonably necessary to provide our Services and fulfil the purposes described in this Privacy Policy. This may include resolving disputes, establishing or defending legal claims, conducting audits, meeting legitimate business and operational requirements, enforcing our agreements, and complying with applicable laws and regulatory obligations.

When your personal information is no longer required for these purposes or any applicable legal or regulatory obligation, we will take reasonable steps to securely delete, destroy or permanently de-identify it, as appropriate.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure. These measures may include secure systems, access controls and encryption technologies where appropriate.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure. While we take reasonable steps to safeguard your personal information, we cannot guarantee the absolute security of information transmitted to or from our Website or Services.

We may contact you using the details you provide to us where necessary for account administration, security, privacy, verification or other service-related matters.

Our employees, agents, contractors and other authorised parties are required to take reasonable steps to maintain the confidentiality of personal information they access in connection with our Services.

Please be aware that information you choose to make publicly available, including information posted on forums, bulletin boards, social media platforms, chat rooms or similar public spaces, may be accessible to others. We cannot control or guarantee the confidentiality of information that you choose to disclose publicly.

This Privacy Policy applies to personal information collected and handled by us. Our Website or Services may contain links to third-party websites, platforms or services that are independently owned and operated. We are not responsible for the privacy practices or security of these third parties, and any information you provide to them will be subject to their own privacy policies and terms. We encourage you to review the relevant privacy policy before providing personal information to any third party.

Star88 does not permit individuals who are below the legal gambling age applicable in their jurisdiction to create an account or use our wagering Services. We may take appropriate steps to verify a member’s age and identity and may reject, suspend or close an account where we determine that the individual does not meet the applicable age requirements.

Parents and guardians are encouraged to take appropriate measures to help prevent minors from accessing online gambling services, including monitoring internet use and using suitable parental-control or filtering tools where appropriate.

You are also responsible for keeping your account credentials confidential. If you share a device with others, please remember to sign out after using your account and take reasonable steps to prevent unauthorised access to your username, password and other account information.

You may request access to the personal information we hold about you through the “Settings” section of our Website, where available, or by contacting us at [email protected].

We will take reasonable steps to respond to your request within a reasonable timeframe and in accordance with applicable laws and regulations. We may need to verify your identity before providing access to help protect your personal information from unauthorised disclosure.

In certain circumstances, we may be unable to provide access to some or all of the personal information you request, including where doing so would affect the privacy or rights of another individual, conflict with our legal or regulatory obligations, or where we are otherwise permitted or required by law to refuse access. Where appropriate, we will explain the reason and consider whether there is another reasonable way to address your request.

Nothing in this Privacy Policy prevents us from retaining your personal information where we are required or permitted to do so under applicable laws or regulatory requirements.

You may request the deletion of your personal information where we no longer have a lawful basis or legitimate purpose to process or retain it.

In certain circumstances, we may be required or permitted to retain some of your personal information even after receiving a deletion request. This may include information that we are required to retain to comply with applicable legal, regulatory, anti-money laundering, know-your-customer (KYC), tax or other obligations, or where retention is necessary to establish, exercise or defend legal claims.

Where applicable, including under Article 17 of the General Data Protection Regulation (GDPR), the right to deletion may be subject to certain legal exceptions. We will retain personal information only for as long as necessary to meet the applicable purpose or retention requirement. Once there is no longer a lawful basis or requirement to retain it, we will take reasonable steps to securely delete, destroy or permanently de-identify the information, as appropriate.

To request the deletion of your personal information, please contact us at [email protected]. We may need to verify your identity before processing your request to help protect your personal information from unauthorised access or deletion.

If you have any questions about this Privacy Policy or how we handle your personal information, or if you would like to request access to, correction or deletion of your personal information, please contact us at [email protected].

You may also contact us at this email address if you have any concerns or complaints about how your personal information has been collected, used, disclosed or otherwise handled. We will review your request or concern and respond within a reasonable timeframe.

Your personal information may be transferred to, processed or stored in countries outside the country where you are located. These countries may have data protection laws that differ from those in your country.

Where we transfer personal information internationally, we will take appropriate steps to protect your information and ensure that the transfer is handled in accordance with applicable data protection laws and regulatory requirements.

Where the EU General Data Protection Regulation (GDPR) or similar applicable data protection laws apply, we process your personal information based on one or more of the following lawful bases:

• Performance of a Contract: We may process your personal information where it is necessary to provide our Services, manage your Star88 account or otherwise fulfil our contractual obligations to you.
• Legitimate Interests: We may process your personal information where necessary for our legitimate business interests, provided that these interests do not override your rights, interests or fundamental freedoms.
• Consent: Where required, we may process your personal information with your consent. Where processing is based on your consent, you may withdraw that consent at any time, subject to applicable laws. Withdrawing your consent will not affect the lawfulness of any processing carried out before your consent was withdrawn.
• Compliance with Legal Obligations: We may process your personal information where necessary to comply with applicable legal, regulatory or statutory obligations.

If you are located in the European Economic Area (EEA) and believe that our processing of your personal information does not comply with applicable data protection laws, you have the right to lodge a complaint with the relevant data protection supervisory authority.

We may need to verify your identity before responding to a request to access, correct or otherwise exercise your rights in relation to your personal information. In certain circumstances, we may also limit or refuse a request where permitted by applicable law, including where a request is manifestly unfounded or excessive, or where fulfilling the request would adversely affect the rights and freedoms of others.

Where you request a correction to your personal information, we may ask you to provide additional information or supporting documentation where reasonably necessary to verify the accuracy of the requested change and help prevent fraud or inaccurate information.

Any decision to limit or refuse a request will be handled in accordance with applicable data protection laws and regulatory requirements.